Understanding Your Session Insights

After each therapy session on Talked, you'll receive a personalised summary of your session. These insights are designed to help you stay connected to your therapeutic journey between appointments and make the most of your time in therapy.

What Are Session Insights?

Session insights are a brief, AI-generated summary provided to you after each session. They may include:

  • Key themes discussed during your session
  • Reflections to consider between sessions
  • Action items or goals discussed with your therapist
  • Progress highlights related to your ongoing treatment

These are designed to reinforce what was covered and help you carry the benefits of therapy into your day-to-day life.

How Are Session Insights Created?

During your session, the audio is securely transcribed using AI. Once the session ends, the AI uses this transcription to generate a personalised summary of your session. The insights are then made available to you in your Talked account.

Please note that session insights are automatically generated by AI and are not reviewed or edited by your therapist before being shared with you. While the AI aims to capture the key points from your session accurately, insights may occasionally miss nuance or context.

Session Insights Are Not Clinical Advice

Session insights are provided as a helpful tool to support your reflection between sessions. They are not a diagnosis, clinical assessment, or replacement for the guidance of your therapist. If anything in your insights raises questions or concerns, please discuss them directly with your therapist at your next session.

Always rely on your therapist for clinical advice and treatment decisions.

You will have provided consent for AI-assisted note-taking as part of your onboarding consent form. You are also made aware at the start of each session that AI note-taking is active, and you can raise any concerns with your therapist at any time.

How to Turn Off Session Insights

If you'd prefer not to receive session insights, you can disable them at any time:

  1. Go to your Account Settings.
  2. Toggle Session Insights to off.

You can also speak directly with your therapist if you'd like to discuss this. Turning off session insights does not affect your therapy sessions in any way.

Your Privacy and Data Security

Your privacy is at the core of everything we do:

  • The session audio transcription is used solely to generate your insights and clinical notes. Once these have been produced, the transcription is permanently deleted immediately. It is never stored, retained, or accessible after that point.
  • Your session data is never used to train AI models - not ours, not anyone else's.
  • Talked does not share your transcription, session data, or insights with any third party for AI training or any other purpose.
  • Only you and your therapist can see your session insights.

Frequently Asked Questions

Can my therapist see my session insights? Your therapist has access to their own AI-generated clinical notes from the session but does not review your insights before they are shared with you.

Can I turn insights back on after disabling them? Yes. You can re-enable session insights at any time from your account settings.

Will turning off insights affect my therapy? No. Your sessions will continue as normal. You simply won't receive the post-session summary.

Is my session audio recorded or stored? The audio is transcribed in real time to generate your insights and notes. The transcription is deleted immediately after processing. No audio recordings are stored.

Who else can see my insights? No one outside of you and your therapist.

If you have any questions or concerns about session insights, please reach out to our support team or speak with your therapist.