How to I get repeat bookings ?

As a therapist on Talked, establishing a loyal client base and securing repeat therapy bookings are essential for maintaining a successful practice.

Fostering trust, providing a supportive online environment, and delivering effective treatment plans are key factors in achieving this goal. Here are some strategies we recommend considering to help increase repeat therapy bookings on Talked:

1. Rapport building: Establish a strong connection with clients from the outset by demonstrating empathy, understanding, and professionalism. Make them feel comfortable and valued. We highly recommend offering free consultations to help with this.
2. Active listening: Pay close attention to clients' concerns, validating their feelings and experiences. This will help them feel heard and understood, which is essential in fostering trust.
3. Tailored treatment plans: Develop customised treatment plans that address clients' unique needs and preferences, adjusting them as necessary over time. Clients will appreciate the personalised approach and be more likely to continue therapy. You are able to share these plans through Talked's messaging platform.
4. Consistent support: Provide a safe, non-judgmental space for clients to share their thoughts and feelings. Be consistently reliable, punctual, and attentive during sessions.
5. Communication: Clearly communicate the therapy process, goals, and potential outcomes. Keep clients informed about their progress, and discuss any changes or new strategies that may be beneficial. Our research has shown that therapists who reply within 4 hours of an initial message are able to generate on-going bookings.
6. Encourage regular appointments: Emphasise the importance of regular sessions for achieving therapeutic goals. Research has shown that weekly or fortnightly sessions lead to improved outcomes for clients.
7. Flexible scheduling: Offer flexible scheduling options and timely appointment reminders to make it easier for clients to commit to ongoing therapy. The Talked platform allows for simple and easy rescheduling to enhance client satisfaction.
8. Client feedback: Regularly seek feedback from clients about their therapy experience, using their input to refine your approach and address any concerns.
9. Continuing education: Stay up-to-date with the latest therapeutic techniques and research in your field. This will enable you to offer the most effective and evidence-based treatments, which can contribute to client satisfaction and repeat bookings.
10. Professional online presence: Maintain an informative and engaging online presence through your website, social media, and therapy platform profiles. You are able to share your Talked badge on your personal website as well as the reviews clients have left for you (if you are not regulated by AHPRA). This will help to showcase your expertise and make it easier for potential clients to find and book sessions with you.
11. Networking and referrals: Build relationships with other professionals in the mental health field and participate in relevant events or conferences. A strong professional network can lead to more referrals and ultimately, more repeat bookings.

Please note, that all clients and bookings (including follow up bookings) are to remain on the platform, you must not instruct or promote them to book directly with you or via your own website. If you request a Talked client to book with you privately, your account may be permanently disabled as this would be a breach of your Therapist Provider Agreement and Talked's terms of service. Talked reserves the right to exercise its discretion.